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Frequently Asked Questions
Packaging
Can I use a competitor's bottle in your outer package?
Internet Training
How can I print a training certificate from past years?
How can I print my training certificate?
I don't have a printer on the computer where I finished my final exam, what do I do?
Can I start the final exam now and finish it later?
How do I change the topics I want to be trained in?
When printing my training certificate from Google Chrome all I am getting is a blank page.
How can I change my name in the training?
Can I change my company name on my certificate?
I recently changed companies, does my prior training still apply?
My internet training wont load?
When I go to start the training all I receive is a empty window with a tiny black box in it?
I have completed the test at the end of the Introduction chapter how can I print my certificate.
DVD Training
I took the training and did not receive a training record. What can I do?
I took the test but did not do as well as I had hoped. Can I write the test again?
How can I print my training certificate?
I have one of your DVDs. How many people may I train with it?
I don't have a printer on the computer where I finished my final exam, what do I do?
Does this DVD allow a student to take the course in more than one sitting?
Can I start the final exam now and finish it later?
Does your DVD offer any printouts?
I have completed the training and taken the final test. What is a passing grade?
How do I change the topics I want to be trained in?
No matter how hard I try, I simply cannot understand parts of this training. What should I do?
How can I change my name in the training?
Can I change my company name on my certificate?
I recently changed companies, does my prior training still apply?
Can I get help with this training or answers to regulatory questions via email?
I have completed the test at the end of the Introduction chapter how can I print my certificate.
How can I print a training certificate from past years?
When I put the DVD in my computer, nothing happens.
Regulatory
Can I ship multiple samples assigned to different categories in the same package?
What do I use as the technical name for an unknown or emerging Category A pathogen?
What are some of the limitations for shipping infectious substances?
Can infectious substances be sent through the mail?
Can packaging supplies be reused?