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Frequently Asked Questions

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Collapse PackagingPackaging
Expand Can I use a competitor's bottle in your outer package?Can I use a competitor's bottle in your outer package?
Collapse Internet TrainingInternet Training
Expand How can I print a training certificate from past years?How can I print a training certificate from past years?
Expand How can I print my training certificate?How can I print my training certificate?
Expand I don't have a printer on the computer where I finished my final exam, what do I do?I don't have a printer on the computer where I finished my final exam, what do I do?
Expand Can I start the final exam now and finish it later?Can I start the final exam now and finish it later?
Expand How do I change the topics I want to be trained in?How do I change the topics I want to be trained in?
Expand When printing my training certificate from Google Chrome all I am getting is a blank page.When printing my training certificate from Google Chrome all I am getting is a blank page.
Expand How can I change my name in the training?How can I change my name in the training?
Expand Can I change my company name on my certificate?Can I change my company name on my certificate?
Expand I recently changed companies, does my prior training still apply?I recently changed companies, does my prior training still apply?
Expand My internet training wont load?My internet training wont load?
Expand When I go to start the training all I receive is a empty window with a tiny black box in it?When I go to start the training all I receive is a empty window with a tiny black box in it?
Expand I have completed the test at the end of the Introduction chapter how can I print my certificate.I have completed the test at the end of the Introduction chapter how can I print my certificate.
Collapse DVD TrainingDVD Training
Expand I took the training and did not receive a training record. What can I do?I took the training and did not receive a training record. What can I do?
Expand I took the test but did not do as well as I had hoped. Can I write the test again?I took the test but did not do as well as I had hoped. Can I write the test again?
Expand How can I print my training certificate?How can I print my training certificate?
Expand I have one of your DVDs. How many people may I train with it?I have one of your DVDs. How many people may I train with it?
Expand I don't have a printer on the computer where I finished my final exam, what do I do?I don't have a printer on the computer where I finished my final exam, what do I do?
Expand Does this DVD allow a student to take the course in more than one sitting?Does this DVD allow a student to take the course in more than one sitting?
Expand Can I start the final exam now and finish it later?Can I start the final exam now and finish it later?
Expand Does your DVD offer any printouts?Does your DVD offer any printouts?
Expand I have completed the training and taken the final test. What is a passing grade?I have completed the training and taken the final test. What is a passing grade?
Expand How do I change the topics I want to be trained in?How do I change the topics I want to be trained in?
Expand No matter how hard I try, I simply cannot understand parts of this training. What should I do?No matter how hard I try, I simply cannot understand parts of this training. What should I do?
Expand How can I change my name in the training?How can I change my name in the training?
Expand Can I change my company name on my certificate?Can I change my company name on my certificate?
Expand I recently changed companies, does my prior training still apply?I recently changed companies, does my prior training still apply?
Expand Can I get help with this training or answers to regulatory questions via email?Can I get help with this training or answers to regulatory questions via email?
Expand I have completed the test at the end of the Introduction chapter how can I print my certificate.I have completed the test at the end of the Introduction chapter how can I print my certificate.
Expand How can I print a training certificate from past years?How can I print a training certificate from past years?
Expand When I put the DVD in my computer, nothing happens.When I put the DVD in my computer, nothing happens.
Collapse RegulatoryRegulatory
Expand Can I ship multiple samples assigned to different categories in the same package?Can I ship multiple samples assigned to different categories in the same package?
Expand What do I use as the technical name for an unknown or emerging Category A pathogen?What do I use as the technical name for an unknown or emerging Category A pathogen?
Expand What are some of the limitations for shipping infectious substances?What are some of the limitations for shipping infectious substances?
Expand Can infectious substances be sent through the mail?Can infectious substances be sent through the mail?
Expand Can packaging supplies be reused?Can packaging supplies be reused?